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14-day money-back

If you are not happy, you can ask for a full refund within 14 days of buying any plan. You do not need to give a reason.

How to ask for a refund

1. Email [support@aurixtv.uk] or message us on WhatsApp or Telegram.
2. Include your order number and the email you used to buy.
3. We confirm within [response time] and refund to your original payment method (card, Apple Pay, Google Pay or PayPal) within 14 days.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013, you can cancel a service bought online within 14 days. Our 14-day money-back promise gives you this right in full.

Cancelling your subscription

You can cancel any time from your account or by contacting us. Cancelling stops future payments. You keep access until the end of the period you already paid for.

If something goes wrong

If the service does not work as described, contact us. We will try to fix it first. If we cannot, you are entitled to a refund or price reduction under the Consumer Rights Act 2015, even after 14 days.

Free trial

The 24-hour free trial costs nothing, so there is nothing to refund. Access simply stops when the trial ends.

When we may refuse a refund

We may refuse a refund if an account has broken our terms of service, for example by reselling or sharing the service.