Privacy policy
What we collect, why, and the choices you have.
Last updated: [date]
1. Who is responsible for your data
[Your name or trading name], trading as AurixTV, [Your business address], is the controller of your personal data. Contact us about privacy at [support@aurixtv.uk].
2. What we collect
- Account details: your name and email address.
- Order details: your plan, dates and payment status. Payments are handled by Stripe and PayPal; we never see your full card number.
- Messages: what you send us by email, WhatsApp, Telegram or our contact form.
- Technical data: device type, browser, IP address and how you use our website, collected by cookies (see our cookie policy).
3. Why we use it
| Purpose | Legal basis |
|---|---|
| Setting up and running your subscription | Contract |
| Taking payment and keeping tax records | Contract and legal obligation |
| Answering support messages | Contract and legitimate interests |
| Preventing fraud and account sharing | Legitimate interests |
| Website analytics | Consent |
| Marketing emails | Consent (you can unsubscribe any time) |
4. Who we share it with
We only share data with companies that help us run AurixTV:
- Stripe and PayPal for payments (including Apple Pay and Google Pay)
- Hostinger for website hosting
- [Your email provider] for sending emails
- [Your streaming platform provider] to give you access
- Google Analytics, only if you accept analytics cookies
We never sell your data.
5. Transfers outside the UK
Some of these providers may process data outside the UK. When they do, they use safeguards approved under UK law, such as the International Data Transfer Agreement.
6. How long we keep it
We keep account data while your account is open. We keep payment records for 6 years to meet tax law. Support messages are deleted after [2 years].
7. Your rights
Under UK GDPR you can ask to see, correct, delete or move your data, object to how we use it, or withdraw consent. Email [support@aurixtv.uk]. We reply within one month.
8. Complaints
If you are unhappy with how we handle your data, tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk.
9. Changes
We will update this page if anything changes and show the date at the top.